Refund policy
www.TintTools.com.au is a Subsidiary and Web Shop operated by Window Films WA Pty Ltd. ACN 147 896 866
All products purchased through Window Films WA or www.TintTools.com.au store come with guarantees that cannot be excluded under the Australian Consumer Law.
TintTools Guarantees our products are, durable, and free from defects.
TintTools Guarantees the products are fit for the purpose as specified in the product description. Any doubts regarding their suitability if its differs from those described in the Product description of the product, will be provided we are given the opportunity.
TintTools Guarantees Products match the description provided on our website.
Returns are Accepted when
Faulty Products: Customers are entitled to a repair, replacement, or refund if a product is found to be faulty, unsafe, or not as described.
Incorrect Orders: If we deliver the wrong item or quantity, the customer has the right to return the goods for a replacement or refund.
TintTools does not exclude or restrict the customer’s rights under ACL.
4. When Returns May Not Be Accepted
Change of Mind: TintTools does allow goods to be returned due customers changing their mind. The refunds will be subject a restocking fee and freight costs incurred by TintTools.
Wear and Tear: Returns may not be accepted for damage caused by misuse, neglect, or normal wear and tear.
Custom Orders: Custom or made-to-order products may not be eligible for returns unless they are defective or do not match the agreed specifications.
5. Return Timeframes
Reporting Defects: customers are required to report any defect or issues within 7 days of receiving the goods to be eligible for a Returns authorisation.
As customer of TintTools you are protected within the consumer guarantees provided under ACL apply for a period 60 Days
6. Return Process
1. TintTools Require customers to contact our customer service team to obtain a Return Authorization Number (RAN) before returning any goods.
2. Customers are required include the original invoice and a description of the issue with the returned goods.
3. Items being returned are required to be returned in any packaging they were received if possible.
7. Cost of Returns
Faulty or Incorrect Goods: TintTools will cover the cost of return shipping for faulty or incorrectly supplied products.
Change of Mind: Customers are responsible for return shipping costs associated if goods are being returned due to a” Change of Mind “
8. Refunds and Remedies
Options Available include: repair, replacement, or refund, depending on the severity of the problem.
Refund Method: Refunds will be processed via the original payment method or as store credit, as per the customer’s preference.
Processing Time: Refunds or exchanges once the returned items are received are processed within 5 working Days.
9. Handling Large or Custom Orders
Special Conditions: large bulk orders or custom-made products, will be subject specific return conditions or limitations, depending the items. Any such conditions will be stated before the return authorisation is granted.
Restocking Fees: Restocking fees apply only to orders being returned due to “Change of Mind"
10. Exceptions and Exclusions
Perishable or Time-Sensitive Goods: Items that are excluded from returns, include open bottles solutions.
11. Customer Responsibilities
Inspection on Delivery: Customers are required to inspect all goods upon delivery and report any issues promptly.
Condition of Returned Goods: Goods being returned must be in their original condition unless they are faulty or damaged upon receipt.
12. Contact Information
For any further information regarding your purchases from the TintTools Website Please contact:
Window Films WA Pty Ltd
Unit 2
5 Mulgul Road
Malaga, WA 6090
Phone +61 08 9 248 9844
13. Updates to the Returns Policy
This returns policy is subject to change and we encourage our customers to review the policy before making a purchase.
Last Update was 26/8/2024